Return & Refund Policy

Last updated: September 21, 2026

At shedgarden, we want you to be satisfied with your purchase. This Return & Refund Policy explains how returns, refunds, exchanges, and cancellations are handled for purchases made through shedgarden.shop.

1. 30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product should generally be:

• In the same condition in which you received it

• Unused or in resalable condition, except for reasonable inspection

• Returned with its original packaging, accessories, manuals, and components where applicable

• Accompanied by your order number or other proof of purchase

To start a return, please contact us at support@shedgarden.shop before sending any product back.

2. How to Request a Return

To request a return, please provide:

• Your full name

• Order number

• Product you wish to return

• Reason for the return

• Photos or videos if the item is damaged, defective, or incorrect

After reviewing your request, our customer service team will provide you with the appropriate return instructions.

Please do not send products back without first contacting us.

3. Damaged, Defective, or Incorrect Products

Please inspect your order as soon as reasonably possible after delivery.

If your product arrives damaged, defective, incomplete, or different from what you ordered, contact us promptly at support@shedgarden.shop.

Please include your order number and clear photographs or videos showing the issue.

After reviewing your claim, we will provide an appropriate solution, which may include a replacement, repair, return, or refund depending on the circumstances and applicable law.

4. Return Shipping Costs

For eligible returns resulting from a change of mind or customer preference, return shipping costs may be the responsibility of the customer.

If the return is due to a damaged, defective, or incorrect product supplied by us, please contact our customer service team before arranging the return.

Any applicable return instructions and shipping responsibilities will be communicated to you.

5. Non-Returnable Items

Certain products may not be eligible for return, including:

• Products materially used, modified, altered, or damaged after delivery

• Customized or personalized products, where applicable

• Products missing essential parts or components due to customer handling

• Items identified as final sale where permitted by applicable law

These exclusions do not limit any rights you may have regarding damaged, defective, or incorrectly supplied products.

6. Exchanges

If you would like to exchange a product, please contact support@shedgarden.shop.

Depending on availability and the circumstances, we may arrange an exchange or ask you to return the original product and place a new order.

7. Refunds

Once we receive and inspect your returned product, we will notify you regarding the status of your refund.

If approved, your refund will normally be issued to the original payment method.

Please allow additional time for your bank, credit card issuer, or payment provider to process and display the refund.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@shedgarden.shop.

We will try to accommodate cancellation requests before the order has been processed or shipped.

Once processing or shipping has begun, cancellation may no longer be possible and you may need to follow our return procedure.

9. Refund Processing

Approved refunds are generally processed after the returned product has been received and inspected.

Processing times may vary depending on your bank or payment provider.

Nothing in this policy limits rights available to customers under applicable consumer protection laws.

10. Contact Us

If you have questions regarding a return, exchange, cancellation, or refund, please contact:

shedgarden
2220 Yorkshire Lane
Anchorage, AK 99504
United States

Email: support@shedgarden.shop
Phone: 5757654323